Ordering your furniture

Ordering your furniture from our website couldn’t be easier, but if you have a question about any of our products or the service we provide, please call our showroom which is open 7 days a week: 01472 828282 (Mon – Sat 10am – 5pm and Sun 10am -4pm) or visit the showroom in Holton-le-Clay, near Grimsby.

When you have chosen your furniture, please add your selection to your shopping basket and proceed to our online checkout. You will be asked to provide your contact details, including your billing and delivery addresses.

You will then be asked to provide your payment details. Our website uses online security measures which ensure your card or payment details will be safe and secure. Once your order has been received, you will receive an email confirming the details of your purchase, including your order reference number which you should keep safe in case you need to contact us with any queries.

White Glove Delivery & Assembly

Our White Glove delivery service includes delivery to the room of your choice in your house/apartment to a maximum (3 floors high).

Although most of our furniture is of a solid construction, wardrobes generally are in sections for easy access to rooms. Our Delivery team will unpack and install (assemble) these items if required. They will also remove any packaging your furniture arrives in.

What’s the cost of this service?

Currently we offer this service for free if your order is over £1000 and you’re located within 100 miles of Scunthorpe. Please note this offer is for a limited time only and can be removed at any time.

free delivery offer

free delivery offer

Local deliveries start at £35, our white glove service is included in the price.

Qualified local postcodes:

DN*, LN*, PE23*, PE24*, PE25*, PE22*, PE21*, YO8*

For distant, nationwide deliveries, It’s £100 flat fee.

How to use this service?

In order to qualify for our White Glove service, please make sure you choose “White Glove Delivery & Assembly Service” as your shipping option at the checkout. After confirming your purchase, we’ll contact you to schedule a delivery and give you a 3-hour delivery window. Deliveries occur between 10am and 7pm on weekdays.

NEW Click & Collect

If you are local to us, you will be offered Click & Collect option at the checkout. Upon completing your order, you will receive an email with instructions to schedule a collection time from our Showroom (7 Nickerson Way, Holton-le-Clay, Grimsby DN36 5HS).

Alternatively, you can schedule a collection here. If you haven’t paid online, payment will be required on collection.

Delivery to England & Wales only

All Deliveries will be made within 5-15 days, (unless a particular date is required).

Don’t live near us? No problem. We have a nationwide delivery service. To ensure the safe transportation and delivery of your goods, this delivery option is via a pallet service. Some items will be in a K/D format (Knockdown), which reduces the size of the items box and so the cost for shipping, also protects the furniture from damage. Knock down means the item can be taken apart time & time again unlike Flat Pack furniture. Furniture built this way are usually wardrobes, bookcases and furniture with legs.

Our Delivery Team will deliver your items to the closest point of entry available, all we ask is that you ensure there is sufficient space for a pallet to reach your desired location. All packaging, including the pallet will be left with the customer.

Please ensure an adult is at your address at the delivery time to sign for your products. Please check the condition of your furniture at the time of delivery and alert us immediately if there is any problem. Please request to sign for as damaged if there is any visible fault with the packaging.

If no-one is at home, we will return your product(s) to our warehouse and rearrange delivery, but we will have to charge you a second delivery charge for making another trip.

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